This page will help you find the answer to your question. The most common questions are highlighted immediately below this message. All other information about TrendyKnockOffs.com, the website, the products and your order can be found below.
HOW DO I CONTACT YOU?
RETAIL SHIPPING COSTS:
Shipping Costs Info - TrendyKnockOffs uses USPS shipping and standard USPS rates apply.
We also have a discount TrendyKnockOffs shipping option. Prices for TrendyKnockOffs retail shipping:
*US orders:
Order total $0-$25= $5.50 shipping.
Order total $26-$49= $8.50 shipping.
Order total $50-99= $10.50 shipping.
Orders over $100= FREE SHIPPING
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*Canadian orders:
Order total $0-$25= $12.50 shipping.
Order total: $26-$49= $18.50 shipping.
Order total: $50-99= $24.50 shipping.
Order total: $100-$499= $100 shipping.
Free Shipping does not apply to Canadian orders.
WHOLESALE SHIPPING COSTS:
Shipping Costs Info - TrendyKnockOffs uses USPS shipping and standard USPS rates apply.
There are no free shipping incentives fror Wholesale. For more info on wholesale click here
Most Common Questions
Questions about a product
Technical problemsWhen registering
What cards do you accept?
We accept the following cards Visa, MC, American Express and Discover Cards.
What currency do you use?
We accept the following currencies: US Dollar (USD)
Can I pay by any other method?
Presently we only accept payment by Credit Card, Charge Card, and Debit card on the Internet.
We accept cards issued from most major countries.
Is it safe to order online?
We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered
Do I have to order online?
Ordering over the internet with TrendyKnockOffs.com is the safest and most secure method of paying but if you prefer you may also call in your order to 508-565-0008.
When Will I be Charged?
When you reach the final billing page and press Submit Order we will immediately contact your bank/card issuer for authorization. The amount will be taken off the card once the order has shipped.
Once the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly after your items have been shipped.
If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).
Questions about delivery charges and destinations
Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.
Do you deliver to my country?
We deliver to most major countries.
Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Which shipping company do you use?
We use USPS priority mail and UPS ground, 3-day, 2-day and over-night services.
Can you leave the delivery at an agreed hiding place?
If you place your order using our Next Day Delivery service the courier may attempt to leave your parcel with a neighbor if you are out, or failing this, in a safe place, out of sight and the elements. If you place your order using our Standard Delivery service, all orders require a signature, so we are unable to leave your order in a safe place.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Questions about a product
Will you be getting any more in? Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our Customer Service team cannot tell you when a product will be back in stock. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.
I need more information about a product
We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found towards the bottom of the page. If you need more detailed information, please click here to contact customer service with the product code, which can be found on the product page.
DISCLAIMER: Regarding handbags, jewelry, scarves and sunlgasses, TrendyKnockOffs is in no way affiliated with, representing, associated, or sponsored by any brands, celebrities or their copyrighted products. Use of celebrity names is for informational purposes only in order to demonstrate similarities in TrendyKnockOffs products and those worn by celebrities. We do not represent our products to be original nor do we represent that they are exact copies, therefore they do not violate any copyright laws. We simply ask consumers to compare quality, price and style of the above mentioned name brands to ours. Any reference to the brand name is made strictly for comparison.
I saw this item in an advert but cannot find it on your site
This means that the product is temporarily out of stock or has been discontinued. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.
I saw this item on a celebrity. Can you find it for me?
We love finding celebrity styles. Send your request to Trendfinder@TrendyKnockOffs.com
The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
My email address/password is not recognised
Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site. Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page. If these are not successful or you have other email address or password related problems please click here to contact customer care with your query.
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